If you still run into issues, the more detail you can provide, the better.
Then run the downloaded Reflect installer. Download that file, run it, and enter your product key so that the download agent will retrieve the installer for the correct edition. The link to download the Reflect V6 download agent directly from Macrium is below. And you'll definitely want the latest release of V6 because the last update for V6 (as of this writing) addressed an issue that prevented Reflect from being able to capture images of systems running Win10 1903 and above, because of a change that Microsoft made in that release. What does "unable to get it to work" mean? If your license is for V6, you'll need to get a V6 installer. I currently show No Support under support status and I think that might be locking me out of submitting a ticket. From my order confirmation email I downloaded Ver6 Home but was still unable to get it to work. I started out downloading V7 and ran into problems. I wouldn't think that would be necessary, and maybe it won't make a difference, but you never know. One thing you can try is installing it as a trial and then pasting the serial number in later by going to Help > Add License Key. But I suppose something may have changed since then. Macrium Licensing reached out to me asking what was going on, and I explained the situation, but the product key was never rejected. When I first started Reflect I didn't know about removing the license key either, and during a server migration weekend that had quite a few bumps, I ended up rebuilding the system and reinstalling Reflect multiple times. Otherwise, removing the product key to "deactivate" an existing Reflect installation is recommended to avoid the appearance of license reuse when you install it somewhere else, but failure to do that wouldn't cause Reflect to show your key as unrecognized. Sanity check question: Are you sure you're installing the same major release (V6 or V7) and the same edition (Home, Workstation, etc.)? if you downloaded a V7 installer but have a V6 key, for example, that would certainly account for this behavior. I don't see another way of contacting support.
My product support has lapsed and I'm unable to submit a support ticket. If this seems to be your issue, contacting Support and explaining what happened may get you the solution you need. Macrium recommends removing the key before any major upgrade. Says it not recognized.ĭid you remove your Macrium product key from the product before the upgrade to Windows 10? If not, that may be the problem. The installation fails after pasting the product key. I am unable to get Macrium to reload the software. I did a clean install of windows 10 over Win 7.
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